Live Support
Live chat is staffed by people, every hour of every day. No bots, no ticket queue, no scripted deflection.
Opening a chat
The chat panel on the right of the desktop layout is the same channel our agents watch — it needs a wide screen, so it is not there on a phone. Open the panel and say what happened — an agent picks it up, typically within a minute.
What to include
Your username and, if it is about a specific round, the hash shown next to that bet in the live feed. That is usually enough for an agent to resolve it in the first reply.
Escalation
If an agent cannot resolve it, ask for it to be escalated. A shift lead reviews escalations the same day and replies in the same thread.